Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you request estimates, contact us for services, or fill out forms on our website. This may include your name, address, phone number, email address, and project details.

When you visit our website, we automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, pages visited, time spent on pages, and referring website. We use cookies and similar technologies to collect this information.

If you contact us by phone, we may keep records of your call for quality assurance and training purposes. We do not record calls without your knowledge.

2. How We Use Your Information

We use your personal information to provide concrete services, respond to inquiries, prepare estimates, schedule projects, and communicate with you about your project status. Your contact information helps us deliver quality service and keep you informed throughout the process.

We may use your information to send you updates about your project, answer questions, and provide customer support. We do not use your information for unrelated marketing purposes without your explicit consent.

Website analytics help us understand how visitors use our site so we can improve functionality and content. We use this data in aggregate form and do not identify individual users.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. Your data is confidential and used solely for providing our services to you.

We may share your information with service providers who assist us in operating our business, such as payment processors, scheduling software, or communication tools. These providers are bound by confidentiality agreements and may only use your information for the specific purposes we authorize.

We may disclose your information if required by law, court order, or government regulation. We will make reasonable efforts to notify you of such requests unless prohibited by law.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted transmissions for sensitive information, and limited access to personal data by our staff.

While we take steps to protect your data, no electronic transmission or storage method is completely secure. We cannot guarantee absolute security but will notify you promptly if we become aware of any data breach affecting your information.

You are responsible for maintaining the confidentiality of any login credentials if you create an account on our website. Please notify us immediately if you suspect unauthorized access to your account.

5. Cookies and Tracking

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device that help us understand how you interact with our website.

You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our website but will not prevent you from contacting us or requesting services.

We do not use cookies to collect personally identifiable information without your consent. Analytics cookies help us improve our website but do not track your activity across other websites.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

If you submit information through third-party forms or services embedded on our website, those services may collect and use your information according to their own privacy policies.

7. Your Privacy Rights

You have the right to access, correct, or delete your personal information that we maintain. You may request a copy of the information we have about you or ask us to update inaccurate information.

You may opt out of receiving promotional communications from us at any time. Service-related communications necessary for providing your concrete services may continue as needed to complete your project.

California residents have additional rights under the California Consumer Privacy Act. You may request information about what personal data we collect, how we use it, and whether we share it with third parties.

8. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

9. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes described in this policy. Project records may be kept for several years for warranty purposes, legal compliance, and business records.

When your information is no longer needed, we will securely delete or anonymize it. You may request early deletion of your data, though we may need to retain certain information for legal or contractual obligations.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. Significant changes will be communicated through our website or by email if we have your contact information.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Hemet Quality Concrete

337 S Harvard St, Hemet, CA 92543

Phone: (951) 484-2581

Email: info@concretehemet.com